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Shipping & Returns

SHIPPING, 

Return & Exchange Policy

If you receive a package that has been damaged in the mail we need you to take the package to your local Australia post for them to witness it or they cannot help with refunds.

 

The first step is to take photos and email them to me and the proceed to take the package to your closest post office, they will help you make a claim and the I can also action a claim on my end, you have 6 months to finalise the claim.  I will issue a replacement product OR refund for the purchase price of the damage items only, once the claim has been finalised with Australia post.

 

We endeavour to get your package posted safely and swiftly too you, we don’t want you to be disappointed or receiving damaged goods, please know that we can’t always help how your package is handled when travelling to you. 

 

We cannot offer exchanges given the nature of our products, please choose carefully. 

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